Returns and complaints

Right of withdrawal from the contract

In accordance with the Polish Consumer Rights Act of 30 May 2014 (ustawa o prawach konsumenta), a customer who is a consumer has the right to withdraw from a distance contract within 14 days without giving any reason.

Exclusions from returns

In accordance with Art. 38 of the Consumer Rights Act, the right of withdrawal does not apply to certain categories of products. For certain products:

• Goods made to the customer’s individual order — prepared according to the buyer’s specifications or serving to meet their personalised needs.
• Goods which deteriorate rapidly or have a short shelf life.
• Goods supplied in sealed packaging which cannot be returned once opened for health protection or hygiene reasons.
• Goods which, after delivery, are inseparably combined with other items due to their nature.

Apart from these exceptions, you may unpack and inspect the goods — just as in a physical shop — and still withdraw from the contract. You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary for such an inspection.

Return procedure

1. Contact us by email or phone within 14 days of receiving the parcel.
2. You will receive an RMA number and instructions for sending the return.
3. Pack the products in the original outer packaging (if there was one).
4. Send the return to the seller’s address (Tryb Nocny) together with the RMA number.
5. After checking that the return is in order, we will refund the full amount of the order within 14 days, using the same payment method that was used for the order.

Complaints

If the product you received is damaged, does not match its description or has a manufacturing defect, please contact us. We are liable for any lack of conformity of the goods with the contract under the rules set out in Chapter 5a of the Consumer Rights Act — this liability covers any lack of conformity existing at the time of delivery and becoming apparent within 2 years of delivery of the goods. Irrespective of the above, products may be covered by a manufacturer’s guarantee. We will process the complaint within 14 days.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract (you may also use any other unequivocal statement):

To: Tryb Nocny, Nocna 12, 50-001 Wrocław, email: kontakt@selldi.pl

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods: ..........

Date of conclusion of the contract(*)/receipt(*): ..........

Name of consumer(s): ..........

Address of consumer(s): ..........

Signature of consumer(s) (only if this form is submitted on paper): ..........

Date: ..........

(*) Delete as appropriate.